Frequently Asked Questions

General Questions

What types of products do you offer?

We offer a wide range of baby clothes, toys, and accessories, including newborn outfits, sleepwear, and developmental toys for infants.

Are you Australian?

Yes, Little Hugs Haven is Australian family owned and operated.

How can I contact customer service?

You can reach our customer service via email at theteam@littlehugshaven.com.

Ordering and Payment

How do I place an order?

Simply browse our website, add items to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

What payment methods do you accept?

We accept major credit cards, and other secure payment options.

I made an error in my order, what do I do?

Contact our customer service team on support@store.com and we will see how we can bets support you.

Shipping and Delivery

What shipping options are available?

We offer standard and expedited shipping options at checkout.

How can I track my order?

After your order has shipped, you will receive a tracking number via email that allows you to monitor its delivery status.

Do you offer international shipping?

Yes, we ship to New Zealand, United Kingdom and Canada. Shipping fees may vary based on the destination.

Returns and Exchanges

What is your return policy?

We accept returns within 30 days of receipt, provided the items are unused and in original packaging.  Please do not return to the manufacturer, please contact our customer service team on support@store.com and they will guide you through the process.

Full policy available here (link)

How do I initiate a return?

Please contact our customer service, and they will guide you through the return process.

Are exchanges possible?

Yes, exchanges can be made for different sizes or colours, subject to stock availability.

Contact

We always love to hear from our wonderful customers! Please contact us on support@store.com with any queries, questions or feedback.